Service after-sales
In the process of pre-sale, sale and after-sale, the company adheres to the business philosophy of "market-oriented, customer-centered", and strictly requires itself to provide customers with high-quality products and services to achieve customer satisfaction.
The company set up a customer service center to provide customers with timely hotline service, enthusiasm and meticulous to answer customer questions.
After receiving the customer's complaint, the company records the customer's complaint content in detail in the customer complaint book, and then transfers it to the relevant departments for processing, so as to ensure that the processing results are given quickly and the customer is satisfied.
The Marketing Dept. conducts regular sample surveys on customer satisfaction according to the Customer Classification Table, and conducts surveys through personal and telephone interviews, or sends out "Customer Satisfaction Questionnaire" by letter, E-mail or fax to investigate customer satisfaction.